Digital backbone for
modern hospitality
We build custom PMS, CRM, and integration systems that keep hotels and homestays running — connected, compliant, and always on. Trusted, accountable, and government-compliance ready.
Three pillars. One integrated platform.
SenangCRM Sdn Bhd specialises in three high-demand technology services for Malaysian businesses — each one built to government compliance standards and delivered with full documentation.
Hotel Property Management System
Custom-built PMS for hotels, resorts, and homestays across Malaysia. Room inventory, guest check-in/out, housekeeping, reporting — all in one system, built to your workflow.
CRM Software for Hospitality
Track guest history, automate follow-ups, manage complaints, and build loyalty programmes — with CRM dashboards designed for hospitality operations, not generic sales teams.
LHDN MyInvois E-Invoice Integration
Full compliance with Malaysia's mandatory e-Invoice requirement under LHDN MyInvois. We integrate e-Invoice submission directly into your existing system — automatic, validated, and audit-ready.
Everything we deliver
Beyond our three core pillars, SenangCRM Sdn Bhd provides end-to-end ICT services — from API integration and mobile apps to AI automation and ongoing IT support.
Property Management System
Custom PMS built for small hotels and homestays — room management, check-in/out flows, and guest records, all in one clean interface.
Booking & Channel Management
Sync availability across platforms and manage reservations from a single dashboard, with API hooks to OTAs and direct booking engines.
CRM & Guest Relations
Track every guest interaction, automate follow-ups, and build loyalty — with dashboards that surface what matters to your team.
API Integration & Bridging
We connect your existing tools — accounting software, payment gateways, third-party platforms — with clean, documented API bridges.
E-Invoice Integration
Full LHDN MyInvois compliance built into your hospitality system — automated submission, validation, and audit-ready records.
AI & Automation
Purpose-built AI tools for hospitality workflows — from smart scheduling to demand forecasting and automated guest communications.
Projects we've delivered
Real systems built and deployed for clients across Malaysia's hospitality and service sectors.
BigHost2U — Property Management Platform
An all-in-one PMS that lets property owners manage their own listings across direct customers, travel agencies, and major OTAs like Agoda and Trip.com — all from a single dashboard.
SenangCRM E-Invoice — LHDN MyInvois Integration
A real-time e-invoicing dashboard that tracks incoming bills, pending submissions, and LHDN-validated invoices — so finance teams can spot errors early and stay fully aligned with Malaysia's e-Invoice requirements.
Potai Farmstay — Homestay Website & E-Invoice
A mobile-first landing page for the Negeri Sembilan homestay, with brand storytelling, an embedded location map, an E-Invoice request flow, and bookable 3-day, 2-night itineraries.
Trade2U — Device Trading Marketplace
A native-feeling mobile storefront where customers browse top-tier phone brands, follow the Trade2U Official Store, and instantly trade in their old devices for credit on new ones.
Flutter OTA Update Platform
An in-house built over-the-air update platform for Flutter apps — enabling live patch delivery, rollback, and multi-channel release management without app store resubmission.
Ship Flutter updates
without the wait
RavenPatch is our over-the-air update platform for Flutter apps. Push bug fixes, content changes, and feature tweaks directly to your users' devices — no app store review, no redeployment friction.
Instant OTA delivery
Changes reach devices in seconds after you push — no waiting for Play Store or App Store approval cycles.
Rollback in one click
Something broke? Roll back to any previous version instantly without touching the app stores.
Update adoption tracking
See exactly how many devices have received each release — per version, per channel, in real time.
Multi-channel releases
Maintain separate stable, beta, and dev tracks. Test with a subset of users before rolling out to everyone.
The people behind the systems
A dedicated team of IT professionals with 6+ years of combined industry experience — each member specialising in their domain, working as one unit from requirements to deployment.
Lai Chuen Kit
Leads overall business direction, client relationships, and project delivery. Oversees all technical and operational decisions for SenangCRM Sdn Bhd.
Mok Kah Wai
Leads software architecture and full-stack development. Primary engineer on PMS, CRM, and API integration projects.
Won Zi Qing
Specialist in Flutter and cross-platform apps. Leads RavenPatch OTA platform development.
Tang Wai Quen
Designs user interfaces and experiences for hospitality-facing systems. Ensures every product is intuitive for non-technical hotel staff.
Sen Guan Chin
Manages company accounts, financial reporting, and ensures full compliance with Malaysian accounting standards and tax requirements including SST and e-Invoice.
Yap Ming Han
Manages system testing, quality assurance, client onboarding, and ongoing IT support and maintenance post-deployment.
Built for operators, not just developers
SSM Registered Sdn Bhd
A legally incorporated Malaysian company — accountable, insurable, and eligible for government and corporate procurement.
Director-led delivery
Agile, hands-on leadership from requirements to deployment — no account managers, no lost-in-translation moments.
Clean, maintainable code
We write for the long term. Clear documentation, predictable architecture, and no vendor lock-in surprises.
Sector fluency
Six years focused on hospitality means we understand check-in flows, OTA sync, and guest lifecycle without a learning curve.
Compliance-ready
Every system we ship is built with LHDN MyInvois e-Invoice requirements in mind — not bolted on after the fact.
Support from day one
We don't disappear after go-live. Ongoing IT support and maintenance is part of how we work, not an optional add-on.
LHDN MyInvois,
built right in
Malaysia's e-Invoice mandate isn't optional — and retrofitting compliance into legacy systems is painful. We build it in from day one, connecting your PMS directly to MyInvois with zero manual submission.
Ready to modernise
your hospitality ops?
Tell us what you're running today and what's slowing you down. We'll scope a solution that fits your property, your team, and your budget.